Services and Support

Coastcom is proud to offer the best support experience possible to our customers and partners. We do this by providing guidance with installation, responsive technical assistance, helpful training, and informative documentation. Our goal is to provide this support quickly and with real-time solutions to problems encountered by our customers. In our eyes, any amount of “downtime” is too long. When these inevitable outages arise, Coastcom is there to help you recover in the shortest timeframe possible.

The Customer Service/Technical Support organization is responsible for all post-sales customer requirements. The Coastcom Technical Assistance Center (CTAC) is the central point of contact for all issues concerning support of our products. CTAC provides telephone support, on-line support, and email responses to customer queries. CTAC is also the point of contact for parts repair and return material authorization (RMA) processes. Dispatch coordination of on-site support for installation or remedial support is also performed from CTAC.

To contact a CTAC Technician, please call 1-800-385-4689, fax (510) 523-6150,
or e-mail techsupport@coastcom.com

The following products have been given EOL (end-of-life) status. They will no longer be sold after April 30, 2008. If you have questions regarding replacement parts or service support please call a CTAC Technician at 1-800-385-4689, fax (510) 523-6150, or e-mail techsupport@coastcom.com.

EOL Products

0600-0120 DXC II Alarm DB-9 to Stub Cable - 10'
0600-0190 DXC II MCB to DTE. DB25M to DB-25F (RS-232) - 5'
0600-0191 DXC II MCB to DTE. DB25M to DB25F (RS-232) - 15'
0600-0192 DXC II MCB to DTE. DB25M to DB25F (RS-232) - 50'
0600-0252 Cable, -24V, CDLISDCU to MDIO-20'
0600-0254 Cable, -24V, CELISDCU to Radio MDL-20'
0600-0255 Cable, -24V, DB15M Stub-10'
0600-0256 Cable, -24V, DB25M/ to Stub-10'
0600-0283 Cable, -24V, CIDCU Doner RTT-20'
0600-028 Cable, -24V, CIDCU Radio-20'
0600-0288 Cable, -24V, CIDCU Radio-50'
0600-0289 Cable, -24V, CIDCU Doner RTT-50'
0600-0317 Cable,-24v, Microcell MDL -20'
0600-0318 Cable,-24, TTU (DB25) Ericsson TDI-20'
0600-0326 Cable,-24V, DB25M to DB25M (RS232 to Ardax)-5'
0600-0327 Cable, Cell SDCU to MDIO -50'
0600-0328 Cable, Cell SDCU to Radio MDL -30'
0600-0329 Cable, Cell SDCU to Radio MDL -50'
0600-0441-05 DB25\M to DB15M, 5 feet, for X.21
0600-0441-15 DB25\M to DB15M, 15 feet, for X.21
0600-0441-50 DB25\M to DB15M, 50 feet, for X.21
0600-0442-05 DB25M to RS449M -5 feet, for RS422
0600-0442-15 DB25M to RS449M -15 feet, for RS422
0600-0442-50 DB25M to RS449M -50 feet, for RS422
0610-0012 3.5 Inch Disc
0610-0305 NCC + 1-150 Nodes
0610-0305 NCC Plus Nodes supported 1 - 150
118097-01 MSDM/pSDM Shorting Plug, DB25M
118441-CR DIMUX.EXE
30034-003 10 Wat Ext Ring Gen & Mounting Bars
30059-003 5 Watt ext. Rng Gen & Mounting Bars (-24V system)
30118-101 Dual DSX-1 Interface-150'. Interfaces D I Mux III to an external CSU or DSX-1 cross connect when interfacing locally to a PBX, microwave radio or fiber modem. Provides signal conditioning to compensate for loss up to 150'.
30118-121 Dual DSX-1 Interface-150' (24VDC). Connects D/I Mux III with an external CSU or DSX-1 cross connect when interfacing locally to a PBX, microwave radio or fiber modem. Provides signal conditioning to compensate for loss up to 150'. Same as 30118-101 except for use in -24 VDC shelves only.
30308-102A 120V AC Unit w/ 5W Ringer (8/24)
30314-101 -24V PS (use 2 for dual)
30315-105A 120VAC PS w/7.5W Ringer
30316-001 Card Extender with test points
30318-406 Fiber Interface, 1-40km port and 1-150' DSX port
30318-408 Fiber Interface, 1-80km port and 1-150' DSX port
30318-409 Fiber Interface, two 40km fiber ports
30318-411 Fiber Interface, ttwo 80km fiber ports
30338-102 -48V DC Power Unit 2
30338-103A DC/DC Power Supply
30338-444 AC PS for SAFE, order 1 or 2
30351-101 SDCU 56/64 kbps - V.35
30351-102 SDCU 56/64 kbps - RS-422
30351-103 SDCU 56/64 x N kbps - V.35
30351-104 SDCU 56/64 x N kbps - RS-449/422
30351-105 SDCU 56/64 x N kbps - RS-232
30355-101 Five Ch Subrate SDM - DDS DS0A/DS0B RS-232 ***
30355-105A One Ch Subrate SDM - DDS DS0A RS-232
30360-101A SDM Connector Shelf. 19"x1.75"x11.75" designed to fit above or below the D/I Mux III. Equipped with a 3' retractable 60-pin cable that connects to the SDM module and provides five RS-232 female connectors at the rear of the panel.
30360-102A SDM Connector Shelf - 10xRS-232 1
30511-102 Async 0-19.2 kbps/RS232 (ADCU) T1-1
31411-001 DPC 14Bit Transmit Unit [RBOC] uses 0270-0008 filter-Once ordered, there is no cancellation or return on this product
31416-001 DPC 14Bit Receive Unit [RBOC] uses 0270-0008 filter-Once ordered, there is no cancellation or return on this product
31421-001 DPC Tx Module [ITT] uses 0270-0008 filter-Once ordered, there is no cancellation or return on this product
31426-001 DPC Rx Module [ITT] uses 0270-0008 filter-Once ordered, there is no cancellation or return on this product
31431-001 DPC Tx Module, 15KHz [Nortel] uses 0270-0009 filter-Once ordered, there is no cancellation or return on this product
31431-002 DPC Tx Module, 7.5 KHz [Nortel] filter-Once ordered, there is no cancellation or return on this product
31436-001 DPC Rx Module, 15KHz [Nortel] uses 0270-0009 filter-Once ordered, there is no cancellation or return on this product
31436-002 DPC Rx Module, 7.5KHz [Nortel]-Once ordered, there is no cancellation or return on this product
32405-001 DPC Tx [Coastcom]-Once ordered, there is no cancellation or return on this product
32405-001 Digital Program Channel TX, 3 physical slots required-Once ordered, there is no cancellation or return on this product
32406-003 Digital Program Channel RX, 3 physical slots required -Once ordered, there is no cancellation or return on this product
32411-002 DPC Tx Autio Processor (TAP) [RBOC]-Once ordered, there is no cancellation or return on this product
32412-001 DPC Tx Logic and Pwer (TLP) [RBOC]-Once ordered, there is no cancellation or return on this product
32412-002 DPC Tx Logic and Power Unit for SLC96 [RBOC]-Once ordered, there is no cancellation or return on this product
32413-001 DPC Rx Audio Processor (RAP) [RBOC]-Once ordered, there is no cancellation or return on this product
32414-001 DPC Rx Logic and Power (RLP( [RBOC]-Once ordered, there is no cancellation or return on this product
32414-002 DPC Rx Logic andf Power Unit for SLC96 [RBOC]-Once ordered, there is no cancellation or return on this product
32446-003 DPC Rx [Coastcom]-Once ordered, there is no cancellation or return on this product
33248-101 Video Encoder 64 kbps to 1.544 Mbps. Accepts NTSC video signals from a camera, encodes them into a digital format, and then transmits the bitstream over an N x 64-kbps link to a D/I Mux III equipped with a Video Decoder. Ships with cable part number 0600-0438.
33248-102 Video Wavelet Decoder 64kbps to1.544 Mbps
33249-101 Video Decoder 64 kbps to 1.544 Mbps. Receives an N x 64-kbps signal from a Video Encoder, decodes the digital format into NTSC format and then forwards the analog video signal to a monitor. Ships with cable part number 0600-0438.
33249-102 Video Wavelet Encoder 64kbps to1.544 Mbps
38112-003 Cross Connect Unit (XIU)
38113-002 Master Control Board
38113-003 Mst Cont. Bd & Disc/Non-redun
38115-001 120AC PS 8/16-Port
38117-001 8-Port shelf 19"x5.25"x11.75"
38119-001 16-Port shelf 19"x10.5"x11.75"
38122-001 -48DCPS 8/16 port
38122-002 -24DCPS 8/16 Port
399-010 DCXII Revertive Clk Upgrade
40401-101 T3/OC-3 Shelf w/ single converters
40401-102 T3/OC-3 Shelf w/ dual converters
4291-0333 Fan Tray with 3 fans, 115 VAC, 19"x1.75"
4291-0334 Fan Tray with 3 fans, 48 VDC, 19"x1.75"
4291-0335 Fan Tray with 3 fans, 24 VDC, 19"x1.75"
43710-101 AIM Central Controller (ACC) for the AIM node. It is supplied singularly or in pairs for redundancy. ACC mini-backplane provides all needed connectors. I/O includes Ethernet, craft port, primary and secondary timing source inputs, connections to internal relays for alarm announcement, and phone line connection for internal modem. Controlling software may be electronically upgraded. Control is through serial port (terminal), Ethernet (AIM-Net), or SNMP.
43711-101 T1 LIU. The T1 plug-in card interfaces to the AIM's backplane and provides a connection for four T1 lines. Select the mini-backplane providing either DB-15M or RJ48C connectors.
43712-101 Synchronous Data Channel Unit (SDCU)(call factory)
43717-101 T3 LIU. The T3 plug-in card interfaces to the AIM's backplane and provides a connection for one T3 line. Connectors are a pair of BNCs, one for Tx and one for Rx.
45715-101 Blank Front Panel, Power Supply
45716-101 Blank Front Panel, Feature Card
46110-101 AC Power Supply
46110-102 AC PS for T3/OC-3 shelf
46410-101 DC Power Supply. Used either singly or in pairs (redundant) and operate from either -48 or 115 VAC. Dual supplies load share for lower temperature and increased reliability. In dual installations, supply types (AC or DC) cannot be mixed. For single supply installations, a power supply slot cover plate is available. Power supplies report out-of voltage-range and over-temperature to the node controller. Power supplies come with a spare fuse pack.
47710-101 ACC Mini-Backplane
47711-101 T1 LIU Mini-Backplane with DB-15 connector
47711-103 T1 LIU Mini-Backplane with RJ48 connector
47712-101 SDCU Mini-Backplane
47717-101 T3 LIU Mini-Backplane
71119-302 SAFE Enclosure
71619-300 Wall Mount Bracket


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